provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veterans, age, disability or genetics. Please note you are responsible for all shipping fees incurred with returns and exchanges.Benchmade Knife Company, Inc.*We can only process refunds to items returned within 30 days, after 30 days we offer store credit only.You can return items and get a refund*, do an immediate exchange, or get store credit for a future order.We cannot accept worn, washed, used, or damaged items.Items must be in their original condition to be returned.If you are not completely satisfied, please contact so we can quickly correct any issues.

Once your package is delivered, please inspect your order to ensure you are satisfied with your purchase.

To arrange a Saturday delivery please contact our customer service department before ordering as this option has an additional cost and cannot be purchased through our online shopping cart. Shipments over $500 may be subject to requiring a signature.

Most shipments do not require a signature.

We will also send your packing slip with tracking information by email once your order ships. We may contact you by email regarding your order.

International orders may be subject to additional fees (customs and brokerage) due at the time of delivery collected by the delivery company.

International orders have the choice of USPS or UPS.

To see if your items are in stock or out of stock, simply view the availability shown under the Price.

You may arrange to receive multiple shipments by selecting so during checkout or by contacting our customer service.

You are only charged for one shipment per order, therefore we generally ship orders together, once all items are in stock.

If one or more of the items on your order are out of stock, your order may not ship right away.

You have the option to guarantee same day shipping if your order is processed after 3 p.m.

CST to ensure same day shipment (all items must be in stock as well).

Express orders must be placed before 3 p.m.If all items on your order are in stock, your order will ship the same or next business day.We reserves the right to change, deny, or alter this policy without notice. If your message arrives after hours we will respond at the start of the next business day. Email Help: Email messages are answered within 24 hours.If it is after hours, leave a message and we will return your call at the start of the next work day. Phone Help: Call us at the number at the top of the page.Live Chat Help: Click on the Live Chat Help button at the top the page.Price Match must be approved before order is placed.įor Low Price Guarantee requests, just contact our agents via:.Shipping and handling is not matched or discounted. Our Price Match policy only applies to merchandise.Sorry, we cannot price match on Discontinued or Limited Edition items.Our low price guarantee does not apply when you use coupons, sales, promotional offers, or discounts.based company and NOT an auction website. Competitor's price must be visible, be a U.S.The product must be new (not used) and have the same manufacturer's item number.Terms and Conditions of Price Match Guarantee: We strive to give you the very best customer service with the lowest priced, quality products. The product must be in new condition and have the same model number, manufacturer and be posted on the competitor's website. If you find the same product that we sell somewhere else on the internet for less than what we sell it for, we will try to either beat that price or match it - GUARANTEED. We know that when you buy online, you expect a great deal and we feel that you deserve it which is why we offer our Price Match Guarantee. We want you to be 100% satisfied with your purchase.

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